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Cancellation & Refund Policy

Last updated: 31 July 2026

1. Overview

At Koushik Venture, we strive to provide the best service to our clients. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.

2. Cancellation Policy

2.1 Before Work Commencement

If you wish to cancel your order before we begin processing your application, you may request a cancellation by contacting us. A full refund will be processed minus any transaction charges.

2.2 After Work Commencement

Once we have started working on your application (document verification, form preparation, or filing), cancellation requests will be evaluated on a case-by-case basis. Partial refunds may be offered based on the work completed.

2.3 After Application Submission

Once your application has been submitted to the government authorities, cancellation is not possible as government fees are non-refundable.

3. Refund Policy

3.1 Eligible Refunds

  • Service cancelled before work commencement: 100% refund (minus transaction charges)
  • Service cancelled after partial work: Proportionate refund based on work completed
  • Application rejected due to our error: Full service fee refund (government fees non-refundable)

3.2 Non-Refundable Items

  • Government fees paid on your behalf
  • Digital Signature Certificates (once issued)
  • Third-party service charges
  • Consultation fees for advice provided

3.3 Refund Not Applicable

Refunds will not be provided in the following cases:

  • Application rejected due to incorrect information provided by client
  • Application rejected due to incomplete documents from client
  • Client fails to respond to queries within stipulated time
  • Changes in government policies affecting the application
  • Client change of mind after application submission

4. Refund Process

  1. Submit refund request via email to info@koushikventure.com
  2. Include order ID, payment details, and reason for refund
  3. Our team will review the request within 3-5 business days
  4. If approved, refund will be processed within 7-10 business days
  5. Refund will be credited to the original payment method

5. Service Rescheduling

Instead of cancellation, you may request to reschedule or modify your service. Please contact us to discuss available options.

6. Disputes

If you disagree with our refund decision, you may escalate the matter by writing to us. We will review the case and provide a final decision within 10 business days.

7. Service Guarantee

We guarantee the quality of our services. If your application is rejected due to an error on our part, we will either re-process the application at no additional cost or provide a full refund of our service fees.

8. Contact for Refunds

For refund requests or queries, please contact us:

Email: info@koushikventure.com
Phone: +91 9035345078
WhatsApp: +91 9019542870